Indian Ocean Restaurant uses secure transaction technology provided by Paymentsense and does not hold any customer card details on any server used by Indian Ocean Restaurant at any time. When you are asked to enter any personal details or credit card information the web site will be secure. Your card number will be encrypted and replaced by a unique transaction reference number. Personal information other than credit card details are maintained in a password protected internal secure server, accessible only by a limited number of authorised employees
We do not offer delivery as an option here at Indian Ocean Restaurant.
This policy applies to walk-in and call-in customer/delivery orders only. To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at firstname.lastname@example.org. For immediate response, please call +353 58 48495. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant. FOOD ORDER ERRORS* If you receive food that is different from your receipt, we sincerely apologise. Please call us on +353 58 48495 as soon as you notice that there was an error in your order. You may come to pick up the correct food item. For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price. For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit. Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s)* to our host. FOOD ORDER INCOMPLETE* In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us on +353 58 48495 as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit/debit card or we will refund you with a store credit. No cash refunds. FOOD DISSATISFACTION* We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately on +353 58 48495 if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s)* so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit/debit card or we will refund you with a store credit only after we receive the food in the original container(s)* and have confirmed the error to the discretion of the manager on duty. CANCEL ORDER Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. Please note: *If the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
If you are under 18 you must ask your parent or guardian before you buy anything on the indianoceanrestaurantdungarvan.touchtakeaway.net website, email the website, send in any information to Indian Ocean Restaurant or ask Indian Ocean Restaurant to email you anything. By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or a guardian. However it is the ultimate responsibility or the parent or guardian to ensure that all children under 18 are supervised when online and to ensure that the appropriate parental control tools are put in place. No information collected from anyone under the age of 18 will be used for any marketing or promotional purposes whatever as is stated when you register for competitions or promotions. Notification of a win or prize will be sent directly to the parent or legal guardian, identified in the initial registration process.
If you have any complaints, queries or comments about our web site or our products supplied to you, please contact us through the contact section of our website or alternatively you can contact us at the following address: Indian Ocean Restaurant, Davitt's Quay Dungarvan Co Waterford Ireland.
This store is currently closed. Please see our opening times. Pre-ordering is available.
----- COVID 19 CRISIS -----
************COLLECTIONS************* Collection times are between 30 & 40 minutes weekdays and 40 to 50 minutes at weekends This is due to safe distancing in the kitchen and allowing for increased volume of collection and delivery orders.
PLEASE WEAR A MASK WHEN COLLECTING YOUR TAKEAWAY ***************************************
************DELIVERIES************* DELIVERIES ARRIVE BETWEEN 40-60 MINS FROM TIME OF ORDERING. WE CAN NOT SCHEDULE DELIVERY TIMES IN ADVANCE SO PLEASE DO NOT ASK. ***************************************
We ask for your support in implementing these measures.